No heat or no power in Halifax? Call or text (902) 789-9851.
Call Denate at (902) 789-9851. Call or text (902) 789-9851. Urgent heat pump and electrical calls get priority and go straight to our team. Tell us what is happening and we will tell you how quickly we can get to you.
Smell burning or see sparks?
If it is safe to do so, switch off the breaker for that circuit and keep away from it. If there is fire, smoke or immediate danger, leave the house and call 911 first. Then call us.
Heat pump and electrical problems that cannot wait.
No heat or weak heat
Blowing cold air, rooms will not warm up, or the system will not start at all.
Error lights or a dead unit
Flashing lights on the indoor unit, or nothing happens when you turn it on.
Outdoor unit iced over
Heavy ice that stays after the defrost cycle, or a unit buried in snow.
Lost power to part of the house
Some rooms or outlets are dead while the rest of the house has power.
Breaker keeps tripping
A breaker that trips again as soon as you reset it is telling you something.
Water leaking indoors
Water dripping from the indoor head or pooling under it.
Five quick checks that often fix it.
Check the thermostat or remote
Heat mode on, set above room temperature, fresh batteries in the remote.
Look at the breaker panel
If the heat pump breaker tripped, reset it once. If it trips again, leave it off and call us.
Clear around the outdoor unit
Brush snow away so air can flow. Do not chip ice off the coil, as that can damage it.
Turn on backup heat
If you have baseboards, oil or wood, use them and close doors to rooms you are not using.
Whole street dark?
It is likely a utility outage. Check Nova Scotia Power's outage map before calling an electrician.
What happens next
- We answer, day or night
- A few quick questions, and a photo if it helps
- Urgent calls go straight to our team, who tell you how soon we can be there
- We fix it or make it safe, and explain your options before any big repair
Comfort Club members go to the front of the line
Members get priority booking on no-heat calls, plus a tune-up every fall that makes those calls less likely in the first place.
See the Comfort ClubQuick answers.
Do you offer emergency heat pump and electrical service?
Yes. Call or text (902) 789-9851 and tell us it is urgent. Urgent calls, like no heat in winter, a heat pump that will not start or lost power to part of your home, go straight to our team, who will tell you how quickly we can get to you.
If you smell burning or see sparks, switch off the breaker for that circuit if it is safe to do so. If there is fire, smoke or immediate danger, leave and call 911 first.
Can I reach Denate after hours?
Yes. Call or text (902) 789-9851. Urgent calls like no heat in winter get priority and go straight to our team. On-site work is booked by appointment.
Why is there ice on my outdoor heat pump unit?
A light frost that clears during the defrost cycle is normal in winter. Heavy ice that does not clear, or a unit encased in ice, usually means a defrost, airflow, drainage or refrigerant problem. Turn to backup heat if you have it and call us. Do not chip ice off the coil.
Do you repair heat pumps you did not install?
Usually, yes. Text us a photo of the model sticker on your indoor or outdoor unit and a short description of the problem, and we will tell you quickly whether we can help.
No heat? No power? Call now.
Urgent heat pump and electrical calls get priority. Call or text (902) 789-9851.
Call or text (902) 789-9851. Real emergencies go straight to our team.